Thursday, December 18, 2014

A Thing I lost control of....

The announcement of the UK prices for the BEBOP, triggered in me a desire to acquire one, despite :
1) The UK price was higher than both Europe and US prices
2) My prior drone from them had flown off into the wide blue yonder, refusing to respond to any commands, never to be seen again.

This was the contents of the email I just sent them.

So despite my awful experience with my previous drone from you (Parrot Case n° 076016), I plucked up the courage to try you again.

I tried to order a Bebop using the "buy now” button you kindly emailed me…. yeah right!

So after much clicking I then figured out i could get it cheaper from the US including the Import Duty
So I clicked buy from Amazon US, when I thought I wonder what the Customer Reviews are like?

And lo! A spate of "it flew straight up and out of sight" instances…

Funny! that’s exactly what happened to my previous Parrot! ...and despite spending hours trying to persuade you to replace it I got nowhere,

I was quite surprised how I quickly I had forgotten the pain.

Needless to say the negative reviews brought the pain back with a rush….

Happily I was just in time to cancel my order, needless to say I was much relieved.

So to close, my DJI Phantom 2 Video should arrive in time for Christmas and is also going to cost me less. 

PHEW!

That was a mighty close shave!
A still frustrated Ex Parrot Owner, to mis-quote a famous parrot sketch

Mr. Praline: 'Ello, I wish to register a complaint…. I wish to complain about this parrot
….e's shuffled off 'is mortal coil, flew off into the sky and joined the bleedin' choir invisible!! THIS IS AN EX-PARROT!!
...
Owner: "We have a Bebop!?”

Mr. Praline: WELL IT'S HARDLY A BLOODY REPLACEMENT, IS IT?!!???!!?

Owner: N-no, I guess not. (gets ashamed, looks at his feet)

Have a reasonably quiet Christmas, but please deal with the myriad of Lost or Damaged Bebop complaints better than you did my Parrot complaint. I will keep scanning for the class action, and instantly join it!


Adrian and Ex Parrot owner.

Remember folks it is important to be able to maintain control over your Things.
Anyone designing a Thing that either leaves them in control of it, or no-one in control of it should feel the full weight of the law on their shoulders. Sadly as with all things legal, the law has yet to catch up with the full implications of Cyber Agency, or lack there-of!

Have a Great Christmas

And be careful about choosing your things....

I was lucky that Parrot had chosen to over-price their thing, as this caused me to see the US Amazon reviews on the Bebop!


Post Blog Note

I just received this email bounce back!



Thank you for contacting Parrot UK technical support.

In order to streamline our support process and improve the level of service we offer to our customers we are currently making changes to the way enquiries are handled, as such this email address is no longer active. Please follow the link below to complete our new online support form and we will be in contact shortly.


Our opening hours are Monday – Thursday 9am – 5.30pm and Friday 9am – 4.30pm.

Sorry for any inconvenience, your enquiry is important to us and we look forward to hearing from you.

=====  !!!!!!!  =====   !!!!!
I suppose it's little wonder they have stopped folks emailing them!

Aside: I wonder when the news media is going to pick up on the idea of rogue drones with software flaws "<"Think: Mind of it's own!">" flying off out of control and creating mayhem....

Monday, December 08, 2014

Who owns the controls for YOUR Things?

The take up and benefits of the Internet of Things are likely to be dramatically reduced if the great Consumer Control Grab continues. A growing and concerning trend, accelerated by the dramatic reduction in the cost of making everything "smart", has the makers of virtually everything from TVs to shoes thinking that if they add the Smarts, they naturally should be in control of the Thing in question..

The trend can only be recognized if one actually reads the Terms and Conditions of the increasingly smart things, and puts in place very comprehensive and technically complex monitoring regime. The goal of this monitoring would be to establish the answer to the question: "Who is controlling my Things?"

But who has the time to do that?

Imagine that a Samsung employee, with his own ke,y let himself into your home and proceeded to alter the settings of your new television, deleting your favorite applications.

How would you feel?

Know that he is apparently totally in his rights to do this, albeit virtually, for you accepted the Terms and Conditions.

Though I still have not established what part of the Terms and Conditions gave Samsung the right to delete Google Maps from MY television?

What should we do to the address this issue?

Wednesday, November 19, 2014

The best way to lose e-trust

All enterprises with Customers should take note, the emerging way to lose the e-trust of partners or clients, is to openly or surreptiously remove from them the control of their own data. The issue comes not only from using their data without their express wish, in a way that does or does not benefit them, but more importantly from removing their ability to control how it is collected and used. The usual Internet Giants have become masters of these malpractise, the best examples of which feel very spooky to those on the receiving end. However the media and thus the public are waking up to the issue. For a while there have been a few pathfinders who have been deliberately taking back control. (Usually by eschewing the free services on offer that gave organisations the ability to control their data, or by creating watermarked data.) Once such pathfinder, Janet Vertesi, Professor of Sociology, at Princeton University, recently realised that Google knew about her planned engagement to be married prior to any of her family or friends, and worse were acting upon that knowledge to make money for Google. Importantly, it is not just the Internet giants that can fall foul of our natural desire to retain control over our own information. 

Signs of this malpractise can be found in how your organisation; 
    - gains access to data and identifying the data's owners
    - enables the owner to control of current and future use of their data
    - uses the data in respect of those express wishes

The result of not appropriately managing the control owners have over their data can have a profound impact on your clients and partners e-trust in you and their future behaviours. These malpractices have been erroneously labelled the Privacy Problem, by regulators and politicians. Worse some EU politicians have gone down the path of legislating the "Right to be forgotten" In truth the problem is far simpler, it is a control problem, one that sociologists label as our natural desire and capacity for "agency".

How does your organisation stack up in the race to attain and maintain e-Trust in an increasingly Outside-In world?

Some Diagnostic Questions
Does your Company sell or acquire lists containing external data to or from outside organisations?
Warning most such lists will contain toxic data, are you clear on how you can filter out such toxic  data?
Eg A customer whose data was on such a list despite their express intent for it not to be used or re-used.
Personal example, I passed my contact details to a Jamie Oliver website having unchecked/checked all the do not share boxes. I gave an email address that uniquely identified the Jamie Oliver website. In less than a month the email address was being spammed. I no longer trust Jamie Oliver or his companies and no longer visit his restaurants.

Do you give your data owners direct control over their own data, and how you may use it?
Warning this is not a trivial activity. Do not answer this question lightly. Sadly the Digital Fabric is not yet in place to give a clear affirmative to this question. But that's another topic!

Do you gather the express wishes of data owners?
When you acquire others data do you only use it having established and stored the express wishes of the owner, as to how it may be used, now and in the future? 
Do you give the owner a simple means of changing these wishes? That is, can the owners view and change your entitlement to use their data? And I don't just mean their email address!

Do you give data owners the ability to classify their data?
By establishing from the data owner the regard in which they hold their data, you can decide more effectively how you wish to protect it and even if you want to store it.

Are you transparent with all your sharing controls/settings?
Warning: Hiding such controls deep in a system, or obfuscating them in anyway, can reduce e-Trust. 
Apple's latest iOS has a setting found at the end of this chain:
Settings/Privacy/Location Services(scroll to the bottom)/System Services/Frequent Locations
Not only is it placed deep within the iOS control panel, but when the facility was first enabled the user was not directly asked whether it should operate, and it is by default set to "Collect and store times and locations visited".

Do you comply with the express wishes you have collected?
eg LG Smart TV had a setting that ostensibly disabled the collection of personal information. The collection took place whether or not the box was checked.

Are you using the Identity of your Customers, or do you require them to use your identity for them?
Having a very effective Identity, Entitlement and Access Management system is key. NB This is not the traditional Access Control List or Active Directory approach. An Outside-In IdEA system needs to be architected as such. Would you trust a person who choses to give you a new name and refuses to use your own?

When contacting a Customer do you demand from them information that assures their identity or do you first give them information that assures yours?
Do you have a means of identifying and authenticating yourself to your partners & customers and then vice-versa?
Personal Example: I was phoned by an Insurance company, they demanded that I give them personal details to authenticate myself, and gave me no way of authenticating them. The banks also currently operate this practise, especially after they have discovered a fraudulent transaction. Potential Solution : Your Google Authenticator should currently be showing this pin for us...

Who in your Organisation owns ensuring that your customers are, and remain in control of their own data?
The answer to this question can give you a clue to your organisation digital agency maturity.

5* Office of Co-Creation
4* Office of Information Asset Management, Chief Data Officer
3* CISO or Compliance Manager
2* Privacy Officer **
1* Someone in IT
0* The Marketing Department 

**(Position of this role depends upon the mindset of the encumbent, too often they see their role as protecting their organisation from litigation, instigating practices such as the wholesale deletion of evidence of malpractice which they laughingly name the Retention Policy. Those Privacy officers who see their role as protecting the Privacy of the their Customers and even better giving their Customers control over their data could achieve 3* or 4*. Sadly too many fall into the lower position)

Your organisations e-Trust is founded upon your capacity to deliver agency to your customers. 

On the journey to Outside-In, your ability to deliver digital agency will be a key organisational capability, it needs developing, but be warned it is not a muscle that most enterprises are used to using, for it involves giving control to Customers, not wresting it from them.

However, by far the more important question is; How you can build on your capacity to give digital agency to your customers, by adding value to you and your customers? The answers to that question lie in the Clockwise Security topic, a discussion of how security can be used to create value, not just avoid risk, and in this direction lies Co-Creation.
 

Tuesday, November 11, 2014

Where is the party I could vote for?

The party would have a number of features... they would aim to:
Expand Social Mobility
Create a balance between taxation of wages & capital, that favours wages paid to workers that create real products and services. (For example bankers who are paid vast amounts of money simply for gambling with other people's money, or rich people who create more wealth simply from being wealthy would be heavily taxed, however tax on interest, would only apply on interest greater than the cost of inflation)
Make the U.K one of the best educated and healthiest countries in the world.
This would involve significant investment into our national education and health services.
Create a police force that targets cyber criminals, as well as traditional criminals, with the capacity to deal with civil unrest.
Create a modern army, without nuclear weapons, that has the capacity to deal with Terrorists and support global stability, as well as responding to global epidemics.
Give young people a sense of pride and self discipline, by ensuring that they spend at least a year supporting the poor and needy in other parts of the world, likely as part of a global civil defence force.
Eliminate bloated European, Central and Local Government bodies, 
Support the development of a global economy, and deal with global poverty.
Ensure investment in the core infrastructure services of Energy, Water, & Transport
Deal with the impending disaster of an aging population bulge.
Deal with corruption in all it's forms sexual, moral, financial, etc.


The above is not in order of importance.

Any party that best aligns to this list could have my vote.

The unfortunate thing is that for the moment I cannot find such a party.

Thoughts anyone?

Thursday, October 16, 2014

Apple do you really want to lose me for the sake of a charging cable?

In the past few months I have attempted to buy some new cables for our iPhones and iPads. We love them, but we love them better if they are charged.

Thus we want charging stations dotted around the home, and in the car. I have loads of Apple USB Chargers but you changed the cable end....

So I went to Amazon to buy some more cables.

All of them stated they worked with the required devices, and when they arrived they did! 
All plugged into Apple Chargers! I don't want to buy cheap chargers that would likely catch fire!

Then a nasty piece of software was downloaded from the Apple Bullying Corporate Department. First the software started to signal that the cables might not be reliable, then the software actually disabled charging when the perfectly functional cable was plugged in.

This is a despicable act that is not good for the planet nor my pocket, and neither is it good for my Apple Loyalty!

Your greed has started me to look elsewhere.

Seriously I am starting to actually consider shifting away from my decades of Apple fan-boy status. 
I was happily able to ignore the jibes of my technologically impaired friends.

I am not however willing to ignore your greed and negative impact on our planet.

Please stop pretending my charging cables are broken!
They are not! You are lying to me!

You just want me to buy your cables at up to 10 times the cost!!!


Friday, September 05, 2014

A Dissenting View?

I just re-learned the same lesson all over again, iPads do not give me control over my mistakes!
There is no undo when editing text on an iPad in most contexts. Déjà Undo!? Why would I have clicked cancel, seriously! Why? Dear iPad, You should have at least checked with me before deleting 2 hours of contemplation!

Thus this will be a lesser post, a shadow of its former self, there will be some who celebrate that it will thus be shorter, but sadly it will also miss some key nuances that I have neither the wit nor the energy to reproduce.

@Henry Story just posted the largely excellent BBC Horizon program on the dark web. It started off focussing on the important issue of being in control, but sadly for me weakened with a conclusion that focused on the "Online Privacy" meme.

Privacy is simply an outcome of choosing not to be transparent, in effect choosing to close the curtain to the internet. (Aside: Can there ever really be a curtain to the internet, or perhaps a better question is should there be?) Privacy is arguably a transient result of living in a global village that has not yet achieved the transparency that was the norm in earlier villages, in that bygone era before the internet.

I would have concluded with a piece that highlights the importance of the layers that give us the ability to be in control. Let's consider the problem using Maslows approach to the Heirarchy of needs. Assuming that we agree that having some degree of privacy is of value, to achieve that...
We need to have the choice of privacy or transparency... to achieve that...
The digital agents that act on our behalf should respond to our intent, in short we should have agency over our agents. ...to achieve that...
We must be able exert control over said digital agents (which are invariably embodied on devices) ...to achieve that...
We must be able to trust the devices that are a part of a developing set of digital fabrics ...to achieve that...
We must be able to exert control over said digital fabrics, (some of which are not owned by us) ...to achieve that...&
We must be able to trust the ecosystem that supports the digital fabrics, and that ecosystem must be able to identify us ...to achieve these thing...
We must have the right to be in control of our digital environment, and our digital identities (persona)

In short we should have the right to have digital agency over the digital fabricswe interact with.

We have a long way to go to achieve this....

Today we are all poorly served by our politicians, who have become focused on the Privacy Meme

When what we really need is control...  ie having that Digital Agency over those Digital Fabrics.

On Privacy: we are fast approaching a time when the last thing the world needs is an excess of privacy. For there are some bad people in the world who thrive on fear and the ability to act often secretly against individuals that dare to stand up to them. There was a time in my life when I chose to publically stand up to a bully, with a large part of the school watching. I was soundly beaten for my action, but the act triggered others to do the same and the harsh light of transparency caused the bully to be controlled by the majority. It was a proud, as well as bruised time in my young life, which taught me that private timidity, ie keeping ones head down, was not always the right thing to do. There are those in the world who purport to be for example Christian, Russian or Muslim, but who are currently using fear and "privacy" to act against society. Often they cover their faces, to ensure their privacy, whether the Ukrainian sepperatists, or ISIL fighters, or the actors on the Dark Web, they are fighting against our collective right to self determination or agency.

Let us focus on arguing for Digital Rights that are far wider than Privacy Rights, which would give us the right to chose to act for the good of society, as well as ourselves. Then let's focus on ensuring that the digital fabrics of our society support these rights, to do this they will need to be designed from the outset to be secure and trustworthy!

Please, it is not all about Privacy, being in control or having digital agency is far more important.

Yes I am like a scratched record, but apparently I am not getting the message across!

Thursday, September 04, 2014

Who should control your digital fabric?

A new sort of fabric is coming, or for some has come, into being; a digital or cyber fabric. There are going to be a number of types of digital fabric. The term is starting to be used to describe a digitally connected environment, owned by a specific stakeholder, and incorporating their digital devices and all manner of "Things". The key question for these stakeholders is who will be in control of this fabric. The race is on to attain that control, directly out of the hands of the owning stakeholders, often without their knowledge, and frequently without their considered decision.

Many enterprises are starting to understand the need to develop digital strategies. The outcome of an effective digital strategy is being referred to as Digital Mastery. Digital Mastery will not be possible without effective control of a stakeholder's digital fabric.

Digital Fabric is being and will be implemented at many levels, in many spaces from cities to countries; From offices, and laboratories to factory floors. From shopping centres to distribution centres. From individuals to the homes of their extended family. Digital Fabrics will be overlapping and interconnected, but most importantly they should be secure and easily controllable.

The resulting fabric(s) will have many labels, for example the fabric covering the offices, laboratories and factories of a company will likely be called Industrial Fabric. The challenge for fabric owning stakeholders, whether organisations or individuals, will be to achieve the appropriate control over a specific fabric designed and composed to meet their needs.

There is a group of organisations that understand the importance of building, connecting, and controlling these different digital fabrics.

Country Fabric
Industrial Fabric
Transport Fabric
City Fabric
Consumer Fabric
Vehicle Fabric
Domestic or Home Fabric
Personal Fabric


Sadly for most organisations and individuals they have not experienced, nor do they understand the importance or value of a coherent well architected / designed digital fabric. Most are suffering from a patchwork approach to the development of their digital fabric. This is caused by component and device manufacturers or service providers bringing their own silo-based approach to the development of digital fabric.

An effective digital fabric can be said to be in place when all the relevant digital entities, and real entities which are connected to the fabric can achieve their desired outcomes securely, quickly, easily and at low transaction cost. Simply connecting your computers to a network, does not create a digital fabric.

Does your Digital Strategy specify the need to be in control of YOUR digital fabric?

Have you considered the importance and value of leaving your partners and customers in control of their digital fabrics?

How should these digital fabrics connect, you ask?

Well, that's where you have identified the need for an e-trust ecosystem.

And probably the most important thing you have realised is that you should be in control of all your things, both digital and real, that compose your digital fabric. Perhaps you have also started to think that all your real things should be represented by digital things. If so, you may be starting to understand the power and value of a digital fabric.

So start designing and building your digital fabric now! Perhaps more importantly should you help your customers implement theirs?

So, YOU can be in control of your Things, rather than others, and your customers can be in control of theirs.

As an aside I connected my Samsung TV to the internet again today, and despite my taking care to maintain control, Samsung again demonstrated that they think that it is their Thing, not mine. For despite skipping the software update step when I connected the TV to the web, just as I switched to viewing the TV, Samsung forced a software update on the device. Nor could I find a way to delete my Wifi password from the TV, once I had entered it. Worse they think that the idea of providing a "single-sign-on" service by capturing my facebook and email passwords is a secure one. Samsung are trying to force me onto "their" digital fabric. You may have spotted that Samsung are buying Smart Things for $200M, a move to extend their digital fabric into our homes? They are not the only one's who are aiming to own our digital fabrics, think Apple, Amazon, Google Microsoft et al

Finally what are the best types of fabrics, will they be open, or closed, perimeterised or deperimeterised, internal or external. Perhaps it is best you decide before you build yours!